[ SECTION: EXPERIENCE ]
UnifyCX
Senior Support Engineer (L2) • Sep 2024 - Present
- # Diagnosed and resolved 4XX/5XX HTTP errors on Linux-based web servers (Apache/Nginx), ensuring high availability.
- # Investigated server load issues using system monitoring tools and provided optimization recommendations.
- # Managed email infrastructure including SMTP, POP3, and IMAP, troubleshooting delivery failures and DNS routing.
- # Administered cPanel/WHM environments, including account management and resource monitoring.
- # Troubleshot issues across core internet protocols: HTTP/HTTPS, DNS, FTP, SMTP, IMAP, POP3, and SSL/TLS.
- # Executed backup restoration and disaster recovery procedures for websites and email services.
UnifyCX
Technical Support Engineer • Sep 2022 - Sep 2024
- # Served as the primary escalation point for complex technical issues, ensuring timely resolution.
- # Collaborated with cross-functional technical teams to resolve high-impact client issues.
- # Performed root cause analysis and implemented preventive measures to minimize recurring incidents.
- # Diagnosed and resolved issues related to website hosting, email services, and DNS configurations.
[ SECTION: SKILLS ]
MODULE_LOADED
Linux Admin
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cPanel & WHM
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DNS Protocols
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SSL/TLS
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WordPress Debug
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Networking
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Tech Support
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Bash Scripting
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Server Optimization
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Firewall Admin
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Risk Analysis
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Log Analysis
[ SECTION: CERTIFICATIONS ]
cPanel & WHM System Administrator I
cPanel & WHM Admin
Linux Server Admin
Log Analysis
Security
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Firewall Administration Essential Training
Snort
Firewalls
Intrusion Detection
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Google Cybersecurity Professional
IDS/IPS
SIEM Tools
Bash & Python
Packet Analysis
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[ SECTION: EDUCATION ]
[2020 - 2022]
Chinmaya Institute of Technology, Kannur
Master of Computer Applications (MCA)
[2019 - 2020]
Soften Technologies
CCNA and MCSE modules
[2016 - 2019]
Don Bosco Arts and Science College, Angadikadavu
Bachelor of Computer Application (BCA)
Open to Linux System Administrator Roles
I'm currently open to new opportunities. Feel free to reach out via email or connect with me on professional networks.
Direct Terminal Address: tinusajeevn@gmail.com